Tenants submit repair requests and cost claims online. Landlords approve or reject them, deductions apply automatically, and warranty expiry never sneaks up on you again.
Repair requests
A landlord can log a repair directly — title, category, cost, status. A tenant with an active lease can submit their own request through the tenant portal with a category, description, and optional photo, without a phone call or a WhatsApp message that gets lost in a group chat.
A landlord can log a repair directly — title, category, cost, status. A tenant with an active lease can submit their own request through the tenant portal with a category, description, and optional photo, without a phone call or a WhatsApp message that gets lost in a group chat.
Cost claims
When a tenant pays for a repair out of pocket, they can submit a cost claim with an amount and a note, and attach a photo or PDF receipt. The receipt is stored securely and accessible only to the tenant and the property's landlord or manager through a signed, time-limited URL.
When a tenant pays for a repair out of pocket, they can submit a cost claim with an amount and a note, and attach a photo or PDF receipt. The receipt is stored securely and accessible only to the tenant and the property's landlord or manager through a signed, time-limited URL.
Approve or reject
The landlord approves or rejects each claim. On approval, DomFlat automatically deducts the claimed amount from the tenant's nearest upcoming or overdue rent payment — no manual recalculation, no separate reimbursement step to remember.
The landlord approves or rejects each claim. On approval, DomFlat automatically deducts the claimed amount from the tenant's nearest upcoming or overdue rent payment — no manual recalculation, no separate reimbursement step to remember.
Warranties
Log the boiler, the water heater, the washing machine — with purchase date, expiry date, supplier, manufacturer, and serial number. DomFlat tracks expiry per item and notifies you before it lapses, so a warranty claim is never missed because nobody remembered the date.
Log the boiler, the water heater, the washing machine — with purchase date, expiry date, supplier, manufacturer, and serial number. DomFlat tracks expiry per item and notifies you before it lapses, so a warranty claim is never missed because nobody remembered the date.
Audit trail
Every repair — who logged it, when, its cost, its status, and every claim decision made against it — stays attached to that property permanently. When you sell, hand a property to a manager, or just need to answer 'didn't we already fix this?', the record is there.
Every repair — who logged it, when, its cost, its status, and every claim decision made against it — stays attached to that property permanently. When you sell, hand a property to a manager, or just need to answer 'didn't we already fix this?', the record is there.
Notifications
Repair-related events trigger both an email and an in-app notification: a new claim submitted by a tenant, a warranty approaching expiry. Notification channels are configurable per event type, so you decide what reaches your inbox.
Repair-related events trigger both an email and an in-app notification: a new claim submitted by a tenant, a warranty approaching expiry. Notification channels are configurable per event type, so you decide what reaches your inbox.
Why this matters in Bulgaria
Bulgarian law puts the burden of proof on the landlord in a deposit dispute: you can only deduct for damage "beyond normal wear and tear," and without documentation, a court will generally order the deposit returned in full. A repair log with dated entries, receipts, and claim history is exactly the kind of paper trail that separates a defensible deduction from a dispute you lose. Repairs tracked in DomFlat sit alongside the lease and payment history for the same property — one record, not three separate places to search when it matters.
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